Screaming Louise

As a rule I let pretty much everyone on my bus regardless of whether they are capable of paying or not. What do I care? It's not my money, I'm trying to collect. There are a few exceptions though. Louise is one of them.

Louise has mental issues (like a lot of people on the streets). When she doesn't take her medication (which happens quite frequently) she is incapable of speaking at a normal volume. Everything that comes out of her mouth is amplified ten fold. She also has this habit of asking other passengers on the bus for spare change. Being one of those people who don't take no for an answer, I've ended up with a few fights on the bus between her and other passengers. She'll get on the bus hunching over, or trying to sneak on behind another person saying "I'm not here. You didn't seen nothing" "No, I'm sorry but I cannot let you on the bus" I'd reply. "Pleaz mizzuz. I won't say one woyd (word), not a single woyd." She would say. Usually I would end up relenting and allowing her on the bus. "Okay, I'll give you a ride but I don't want to hear a peep out of you, and you absolutely cannot ask anyone for money." I'd say.

The last time I allowed her on my bus she was fairly silent for part of the trip. All of the sudden I hear this blood curdling scream. It startles me so badly, I end up just about driving the bus into a lamp stand. "Look, Louise, I already told you once. Not a word out of you. I just about had an accident, I can't have you on my bus screaming" I told her. "I APOLOGIZE! I'M SORRY. I APOLOGIZE!!!" she shouts. "You're screaming again, I can't have someone on my bus that screams for no reason. I'll take you to your stop but be warned, this is the last ride you will ever get from me. Remember my face because I will not allow you on my bus again" I reply.

At one of my stops, Louise tries to get on the bus. I refuse her. One of the other passengers asks me why I didn't allow her on the bus. I start explaining my reasons when another passenger cuts me off. "Shut the fuck up you stupid bitch. We don't want to hear your excuses. You left a woman out in the cold. You are the most cruel, heartless woman I have ever met in my entire life" He says.
Maybe I am? I start re-evaluating my decision. Everyone deserves the chance to be on a warm, safe bus but Louise always causes trouble. Half the time she's on my bus, I end up having to call security to either remove her or break up a fight she's caused. Am I wrong to refuse her just so that I don't have problems on the bus? Maybe I'll give her another chance....